The Jacksonville-based railroad faced its clients who had complained to a federal regulatory agency.
from https://www.bizjournals.com/baltimore/news/2017/10/12/csx-ceo-we-overlooked-the-people-side-of-the.html?ana=RSS%26s=article_search
via http://baltimorecheckbook.tumblr.com/post/166324085747
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