Domestic airlines have been in the spotlight for the past few weeks based on their treatment of customers, starting with United Airlines booting passengers off a flight, followed by an American Airlines (NASDAQ: AAL) flight attendant getting into a spat with a mother, and Delta Airlines kicking off a family, just to name a few. Though Southwest Airlines’ (NYSE: LUV) customer service hasn’t been the subject of viral videos caught on smartphones, it was cause for concern at the annual shareholders…
from http://www.bizjournals.com/baltimore/news/2017/05/19/southwest-airlines-ceo-gary-kelly-on-passenger.html?ana=RSS%26s=article_search
via http://baltimorecheckbook.tumblr.com/post/160838502982
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