UnitedHealthcare is testing a new customer service pilot program in Maryland, part of an attempt to help consumers get a better grasp on their insurance plans and health care options. The company is the second-largest health insurer in Maryland and operates in the small group market, with a market share of 17 percent, according to data from the Kaiser Family Foundation. For its pilot, UnitedHealthcare is deviating from the traditional customer service approach, to try and improve consumer experiences…
from http://www.bizjournals.com/baltimore/news/2016/09/26/unitedhealthcare-testing-new-customer-service.html?ana=RSS%26s=article_search
via http://baltimorecheckbook.tumblr.com/post/150963132902
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