In my entrepreneurship and business planning classes I always place an emphasis on good service, integrity, and simply doing what you say you are going to do for the customer. Our businesses have it hard enough without heaping more problems on themselves by not following through on agreements— not opening on time, not showing up to do the job on time, cheating and stealing from their customers, and the list goes on.”
from http://baltimoretimes-online.com/news/2017/jan/13/business-owners-take-care-your-business/
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