U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly. Complaints lodged against major U.S. air carriers hit a five-month low of 635 incidents in October, the most-recent reporting period available, and were down roughly 12 percent on a per-passenger basis when compared to the same 31-day span in 2017. The declines followed a flurry of disputes that crested in April 2017 when security personnel dragged…
from https://www.bizjournals.com/baltimore/news/2019/01/18/best-worst-airlines-passenger-complaints-2018.html?ana=RSS&s=article_search
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