If your organization can’t meet the demands of customers who want to do business electronically, it is going to lose market share to a competitor that can.
from https://www.bizjournals.com/baltimore/news/2019/07/19/help-desk-businesses-must-shift-to-a-tech-user.html?ana=RSS&s=article_search
via https://baltimorecheckbook.tumblr.com/post/186396982502
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