For the seventh time in eight years, Southwest Airlines Co. has been named the airline that delivers the best customer experience, according to the 2018 Temkin Experience Ratings. Temkin Group is a customer experience research and consulting firm. Every year since 2011, the company has asked 10,000 U.S. consumers their opinion of 318 companies, including airlines, fast food chains, hotels, credit card issuers, retailers and more. Temkin asks consumers three questions and then averages the scores…
from https://www.bizjournals.com/baltimore/news/2018/04/04/southwest-gets-good-remarks-in-customer-ratings-re.html?ana=RSS&s=article_search
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