At various times in our lives we’ve all said, “Wow, I didn’t see that one coming.” That’s fine if you’re talking about an unexpected play in a baseball game or a revelation about a popular celebrity. When it’s not OK to be surprised or caught off-guard is when there’s the potential for a crisis in your organization. We see examples every day of businesses, individuals, politicians — even highly respected universities — that did not adequately anticipate a major reputational…
from https://www.bizjournals.com/baltimore/news/2019/03/21/opinion-in-wake-of-umms-scandal-mayors.html?ana=RSS&s=article_search
via http://baltimorecheckbook.tumblr.com/post/183612290667
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